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Technical Support

I forgot my password, how to reset?

If you go to Dustland Website and ‘Connect Wallet’ then you should see ‘Create Account’. Click it and select ‘link existing dustland account’. You will then see ‘I've forgotten my password’

The GPS doesn't seems to be working on my phone?

No worries. Let try one of the followings:
  • Check your phone if GPS setting is grant for the app,
  • GPS work best when the users run outdoor (indoor may not be able to locate properly)
  • Sometimes, it takes a while for the GPS to detect and get the location.
I connected my wallet but I forgot my Dustland account password. What should I do?
In this case,
  1. 2.
    Enter your registered email address
  2. 3.
    Click “Send Reset Link”
4. Follow the instructions sent to your email to reset your password.
I have not connected my Dustland account to my wallet yet but I forgot my password. What should I do?
  1. 1.
    Go to https://www.thedustland.com and click ‘Connect Wallet’.
2. Click ‘Create Account’ and select ‘Link existing Dustland account’.
3. Click “I’ve forgotten my password”. Enter your registered email address and Click “Send Reset Link”.
4. Follow the instructions sent to your email address to reset your password.