# Technical Support

<mark style="color:blue;">**Known issues:**</mark>

<mark style="color:orange;">**1.0.8 Android**</mark>

* Login token expiry on Android. If you get this error then restart the app and login again.

<mark style="color:blue;">**I am getting a disconnected screen.**</mark>&#x20;

* Check the computer has the minimum requirements to play (see Q2 in How to set up)&#x20;
* Reduce graphic settings to very low (see Graphic settings in the Important Notes)&#x20;
* Disconnect ANT+ USB dongle from the PC to only search for Bluetooth devices&#x20;
* Disconnect any HDMI cables to large TVs&#x20;
* Reduce number of devices nearby to connect to (turn ON only needed power and speed)&#x20;
* Try a different PC in the same gym/room&#x20;
* Disable firewall

<mark style="color:blue;">**My power sensor is not working, what should I do ?**</mark>&#x20;

* Check if your sensor is not asleep before trying to connect. To do this, pedal for a couple seconds before pressing the connect button.
* Check if your sensor has power, some power meters, those attached to pedals, use a battery and this can go flat without charge or replacement.

In case you tried but still are not successful, please provide us with&#x20;

(1) the name of the device and&#x20;

(2) the firmware version.&#x20;

We can have a look at that to see what we can help with.


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